Fast and Easy Returns:
We at Lunabode LED sell high quality LED lights at the lowest prices on the market and ensure 100% customer satisfaction. In the unlikely event that you are not satisfied with your order, please email us within 30 days of the order delivery date and let us know. We will send you an RMA number, and you can send the product back to us. No return will be accepted without an RMA number. We can either replace the item with one of your choice or issue a refund (see below).
Lunaboad LED only accepts returns on products within 30 days of delivery date and a return damage claim or missing product claim must be filed within 7 days of the delivery date. If the return is due to Lunaboad LED error (wrong product sent/dead on arrival
Shipping and handling fees are non-refundable and buyer is responsible for any return shipping fees incurred in warranty claims.
You should expect to receive your refund within two weeks of your package to the return shipper, however, in many cases you will receive a refund within a few business days. This time period includes the transit time for us to receive your return from the shipper (5-7 business days), processing the return once we receive it in the warehouse (3-5 business days), and the time for the bank to process the refund request (3-5 business days). If you need to return an item, simply email us and our customer support representative will be happy to help.
What to do if your product is damaged upon arrival: We at Lunabode LED go through enormous efforts to properly package and ship all orders to prevent breaking. In the unlikely event that your package arrived damaged, please make sure you take the following steps to ensure getting a replacement is quick and easy:
- Step 1. Email Lunabode LED within 72 hours of product delivery.
- Step 2. Take a photo of all packaging AND materials AND damaged items.
- Step 3. We will send you an RMA number and return shipping label.
- Step 4. Repackage the item in the box it arrived in and send it back to:
- Step 5. Office Address: Receive brand new replacement. If you have any questions about our returns policy, feel free to email us at support@lunabode.com.
Lunabode LED
Returns # BODELE LLC
ADD: 16192 COASTAL HIGHWAY, LEWES, DELAWARE, 19958
COUNTY OF SUSSEX U.S.A
Warranty Claim
In the event of a warranty claim, the customer will need to send the product back to Lunabode LED. Lunabode LED cannot fulfil the warranty claim until Lunabode LED has received the product back. Lunabode LED does not provide a prepaid return label after 30 days. If the product is not available or is discontinued, Lunabode LED will offer the next best alternative at lunabode.com’s discretion. All return shipping for warranty claims will be handled by the customer. Lunabode LED will ship the replacement back to the customer free of charge.
*Lunabode LED is not liable for any installation mishaps and does not reimburse for any installation costs. Lunabode LED will cover the cost of the product if the product is defective within warranty time period, but no other costs will be covered. Please be sure you are using an electrician for any installation to ensure the product has been safely installed.
In no event is Lunabode LED liable for any incidental, direct or indirect, consequential, punitive or special damages of any kind or any other damages whatsoever, including without limitation, those resulting from loss of profit, loss of contract, loss of business, loss of reputation, good will, data, information, income, anticipated savings or loss of business relationships.*